If an exchange or refund is required then the items should be returned to us in their ORINIGAL UNUSED CONDITION AND PACKAGING within 14 days of purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details). All parcels must be sent back to Soccer Scene using recorded proof of delivery courier or post. The cost of sending back parcels to Soccer Scene is incurred at the customers cost and Soccer Scene will not refund courier/postage. Refunds are issued within 5 working days (Monday- Friday) of us receiving the goods with notification confirmed via post, telephone or email. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.
Please address return parcels to:
1205 Great North Road
Customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). These charges will be the same as the original cost of shipping.