Terms & Conditions

Privacy and Security
Soccer Scene is committed to your online security. Soccer Scene will retain copies of the information provided when you register on the website and order any products from the site. Soccer Scene implements a number of sophisticated security measures to ensure the safety of any personal information provided. The Soccer Scene website utilises Secure Socket Layer technology (SSL). All sensitive and credit card information supplied by any visitor that registers with us is transmitted via SSL. This protocol is commonly used for managing the security of message transmission on the Internet through public and private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. When you are asked to enter any personal details or credit card information the web site will be secure. This is easily identifiable by an icon in the bottom of the browser window with SSL CERTIFICATE. SSL ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number.
 
Returns
If an exchange or refund is required then the items should be returned to us in their ORINIGAL UNUSED CONDITION AND PACKAGING within 14 days of purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details). All parcels must be sent back to Soccer Scene using recorded proof of delivery courier or post. The cost of sending back parcels to Soccer Scene is incurred at the customers cost and Soccer Scene will not refund courier/postage. Refunds are issued within 5 working days (Monday- Friday) of us receiving the goods with notification confirmed via post, telephone or email. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.
 
Please address return parcels to:
 
Soccer Scene
Unit P
1205 Great North Road
Point Chevalier
Auckland.
New Zealand
 
Non-NZ customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). These charges will be the same as the original cost of shipping.
 
Shipping Rates and Polices Soccer Scene uses proof of delivery (signature required) couriers or secure post options to ensure the safe and speedy delivery of your items. However we can not be held responsible for any delays occurred during transit.

PLEASE NOTE: All transactions are processed within a 5 working day period, ie Monday to Friday excluding public holidays and weekends. Orders placed after 4pm will be processed the following working day. Any questions regarding this please call or email us. Shipping rates are subject to weight and size of packages to be sent and are inline with current market courier/postage rates. We will contact you with the shipping rates. Whilst Soccer Scene makes every effort to ensure that all products, images and prices are correct at the time of posting on the Soccer Scene website. We can not however be held responsible for any errors or product changes and that all products are subject to availability and prices may change without notice.

Currency
All prices are in New Zealand Dollars.

Cancellation
If you wish to cancel an order which you have paid for, you must notify us within 12 hours of placing the order.
A 10% charge is applied to all refunds.
If a cancellation is made outside of 12 hours, a 20% cancellation fee will be applied.
If your order has already been shipped when you decide to cancel, you are responsible for returning the goods at your own cost before the refund will be given.
Under certain conditions credit may be given in exchange for a refund.